Analyse business processes and identify opportunities to improve efficiency, quality and operational performance.
Act as the functional expert and key point of contact for Infor LN, particularly within manufacturing, production planning and related supply-chain processes.
Translate business requirements into clear functional requirements, ERP solutions and improvement proposals.
Work closely with production, planning, supply chain, procurement, logistics and other business stakeholders to optimise end-to-end processes.
Analyse and improve Infor LN manufacturing processes, including production orders, material availability, routings, work centres, operations, lead times and production control.
Support and optimise production planning and scheduling, ensuring that Infor LN effectively supports capacity planning, material requirements and shop-floor execution.
Contribute to the continuous improvement of MRP, demand and supply planning, inventory management and production processes.
Identify opportunities to improve master data, planning parameters and ERP processes to increase data quality and planning accuracy.
Develop and maintain the ERP service roadmap and service catalogue, with a clear focus on the further development of Infor LN.
Prepare functional designs and improvement proposals and guide them from concept through testing, implementation and adoption.
Coordinate Infor LN changes, releases, upgrades, enhancements and service improvements.
Assess, prioritise and validate change requests and translate them into actionable functional solutions.
Coordinate functional testing, user acceptance testing and release activities for Infor LN changes.
Monitor the daily quality, performance and availability of the ERP service.
Investigate and resolve incidents, escalations and complex functional issues, working with internal teams and external Infor LN partners where required.
Analyse recurring issues and initiate structural improvements to prevent incidents and improve service reliability.
Act as a tactical sparring partner for business stakeholders, IT teams, suppliers and key users.
Manage relationships with ERP suppliers and implementation partners and contribute to service agreements and contract negotiations.
Support ERP projects, process improvements and future developments, ensuring alignment between business objectives and the Infor LN roadmap.
Develop reports, dashboards and data analyses to support decision-making and identify trends and improvement opportunities.